Where do you start a good Non-Emergency Medical Transportation Business

By now you must be aware of the numerous compelling explanations why a non-emergency medical transportation business offers entrepreneurs this type of great business model. With the growth in the health care industry and the explosion of baby boomer retirees, this market is big and set to get even bigger still.

In this information we look at how to start a non-emergency medical transportation (NEMT) business. Understand a few of the steps which are involved and a few of the areas of this business that you must consider.

Franchise or Independent Operator?

Nowadays there are several players offering non-emergency medical transportation franchises. Entrepreneurs benefit with the franchise model as they could operate under an established brand and get advice and training¬†RouteGenie¬†to get started and run a business. However, with the franchise fees that really must be paid initially and on a continuing basis, the upside potential for profit is reduced. In the event that you do your homework, you will discover that this business is not too difficult and it’s possible to set up and thrive independently.

Choosing the Right Area

Give some considered to the demographics of the area where you stand creating your business. Search for statistics that prove that there are always a significant amount of elderly, disabled or Medicaid citizens living nearby. Compile a listing of hospitals, dialysis centers, retirement homes, assisted living centers and other relevant operations. You may even make initial connection with many of these organizations and learn about the transportation solutions they now have in place.

Research the Competition

Identify every one of the major competitors that you will have in your town and evaluate them in terms of their strengths and weaknesses. You may decide to include parts of their business design into your personal business and reject other parts. Learn around you are able to about them by reading their websites and calling their offices to ask questions. You can even take some time following around some of their vans to be able to know the way they work and to find out who their customers are.

Getting Started – Licenses and Permits

Regulations and requirements for medical transportation businesses vary from state to convey so you should make enquiries at the local level to find out what your obligations are.

While in the commercial of transporting paying customers from one place to another you will be needing some kind of permit, just like a taxi driver does. Your application for this kind of license is going to be handled by transportation authorities at the state or local level. Because of the nature of this work, some states will even require businesses in this industry to be registered with local health authorities.

There are often other paperwork that requires to be achieved such as registering your business name, getting a company license (possibly more if you serve multiple counties) and zoning considerations if you run a home business.

Vehicles and Equipment

It’s common for medical transportation services to purchase regular vans, either new or used, and then keep these things fitted out to suit special needs clients. Business owners typically start out with one vehicle and gradually add for their fleet as their business grows.

The best vans for an ambulette have a high raised roof and doorways. Access is normally on the side of the vehicle but can be at the rear.

Some operators still use manual lifts to help them get wheelchair passengers into and out of their vans. However, you need to be able to supply a quicker, more professional service when you yourself have a contemporary hydraulic lift installed.

Once within the van, wheelchairs may be fastened to various securing devices so that they don’t move during transit. Vehicles also require customized seatbelts for wheelchair bound passengers. You may also improve the grade of your service when you yourself have some comforts like TV and air conditioning.

A significant sized van that is properly kitted out should be able to transport four wheelchair bound passengers at a time in addition to have extra seats designed for caregivers. Depending on your clients, you may even need a space in your van that will allow you to match in a passenger that is confined to a stretcher.

Insurance Policies

To guard yourself from unforeseen events you will need to purchase a number of insurance policies. An over-all liability insurance plan will ensure that you’re covered in situations where your visitors are injured or suffer losses while they are in your care. You will even need regular automotive insurance to protect yourself in cases when your vehicles are damaged, stolen or associated with traffic accidents.

Payment Options

Decide on what you want to collect payment for the services. You may have to invoice medical institutions on a regular basis or you will need to process bank card payments for individual clients. In the event that you service large clients like Medicaid then it could be as simple as receiving a sign in the mail each month. Talk for some prospective clients and look at what their needs are. Find out what payment options your competitors are offering.

Service Hours

Give some considered to your operating hours. The best ambulette services on the market usually offer weekday service from morning to late at night with decent hours on Saturdays too. As a sole operator you is going to be limited in the hours as you are able to take on. As you expand right into a multi-driver operation you will have a way to offer more flexible scheduling to clients.

Staffing Requirements

In the event that you start out doing most of the driving while also managing your business you will quickly get burnt out. To be able to grow you need to step back and hire some drivers so that you can transfer to a purely management and marketing orientated role.

Staff needs to have a drivers license that enables them to take passengers and they are often subject to certain standards or requirements at the local level. No real matter what you should be sure that your staff are trained on the best way to do the practical side of the job. They need to find out how to assist passengers and their caregivers as they be in and out of vehicles. They need to also be instructed to smile and make pleasant conversation if the ability arises so that they help your brand to get a positive reputation.


There are lots of various ways to promote a non-emergency medical transportation business. For some ideas on markets as you are able to target read our article on Medical Transportation Business Opportunities.

Initially you must venture out and meet prospective clients and possibly even bid to try and win contracts. However, if your team are performing a good job then you definitely will discover that eventually business can come directly for you through recommendations and referrals.

You can needless to say improve your chances of getting calls from private paying clients should you a little advertising. A website that comes up in the search results when people search for ambulette services in your town can really help. A tiny Yellow Pages listing will even most likely be worth the cost. You can more or less try any method that other local service businesses are using to promote themselves. Vehicle advertising is great for exposure and flyers, postcards or door hangers may are well.

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